Dive acquires Finnish mystery shopping agency Palvelu Plus

November 19, 2021

Customer service improvement company Dive has acquired Palvelu Plus, a Finland-based mystery shopping and customer experience company. Terms of the deal were not disclosed.

Palvelu Plus’ offering includes Service Plus, which researches, tests and observes customer experiences across all channels, wherever they occur. The firm also explores customer buying and experience journeys through mobile self-completion agendas and digital auto-ethnography; provides quality of service assessment tools for contact centers; and offers the Staff Pulse employee feedback solution.

After the acquisition, the company will continue to be led by Mikko Hartikainen (pictured), and the Dive Group will have a combined workforce of 80 people in seven countries. Dive specializes in mystery shopping and collecting customer feedback, and currently has offices in Denmark, Norway, Finland, Poland and the Baltic States.

Dive Board Chairman Kaspar Jänes comments: “We have monitored Palvelu Plus remotely over the years and carried out projects together. Finland is another perfect fit with our expansion and we are delighted to extend our collaboration to the next level ”.

Internet sites: www.dive-group.com and www.palveluplus.fi.